Comprehensive Guide to Kentucky Utilities: Services, Contact Information, and Recent Updates

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Kentucky Utilities (KU) is a major utility company in Kentucky, providing electricity and natural gas services to a significant portion of the state. Here are some key details about Kentucky Utilities:

Services and Coverage

  • Electricity and Natural Gas: KU supplies electricity to 545,000 customers in 77 Kentucky counties and 28,000 customers in five counties in Virginia. They also provide natural gas services to 335,000 customers in Louisville and 16 surrounding counties.
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  • Renewable Energy: KU is actively pursuing renewable energy projects, including solar, wind, and hydroelectric power. They have issued a Request for Proposals (RFP) for new renewable energy projects starting in 2026.
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Contact Information

  • Customer Service: For residential inquiries, you can contact KU at 800-981-0600. For business inquiries, the number is 502-627-3313. Customer service is available Monday to Friday, 8 AM to 6 PM ET.
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  • Emergency Contact: For immediate assistance or to report a downed power line or gas leak, call 502-589-1444 or 800-331-7370 and press 1-1-1 for gas leaks or 1-1-2 for power line issues.

Online Services

  • My Account: You can manage your account online through the "My Account" section on the KU website. This includes paying bills, reporting outages, and managing notifications.
  • Mobile App: The KU mobile app allows you to pay bills, report outages, view the outage map, and manage your account on the go.

Recent News and Updates

  • Preparation for Hurricane Helene: KU is preparing for potential power outages due to Hurricane Helene, with wind gusts over 50 mph expected. They are keeping their crews local to ensure quick response times.
  • New Energy Planning Commission: KU's CEO, John Crockett, has been appointed to Kentucky's new Energy Planning and Inventory Commission (EPIC), which aims to slow the retirement of coal and natural gas power plants.

Additional Information

  • Billing and Payments: KU offers various payment options, including online payments, auto pay, and paperless billing. They also provide assistance programs for customers who need help with their bills.
  • Safety and Public Information: KU provides safety tips and information to ensure public safety during outages and other emergencies. They also offer resources on how to report outages and suspected gas leaks.
For more detailed information, you can visit the Kentucky Utilities website or contact their customer service directly.